Terms of Service

Welcome to Orbinelle. These Terms of Service govern your use of our website at orbinelle.shop and the purchase of products from SOUTHERN SPICES BURTON LIMITED. By accessing our site or placing an order, you agree to these terms along with our linked policies.

Our Store and Shopify

Orbinelle is operated by SOUTHERN SPICES BURTON LIMITED, a company registered in England with its address at 2 Goodman Street, Burton-on-Trent, DE14 2RB, United Kingdom. We are responsible for the sale of products, fulfillment of orders, and customer service. Our website is powered by Shopify, which provides the e-commerce platform technology that enables us to sell online. Shopify is not a party to your purchase contract with us and does not sell products or handle fulfillment on our behalf.

Placing an Order

When you submit an order, you are making an offer to purchase the products listed. We confirm receipt of your order by email, but this acknowledgment does not constitute acceptance of your order. A contract between you and SOUTHERN SPICES BURTON LIMITED is formed only when we dispatch the goods or confirm your order in a separate communication.

We may decline or cancel an order in limited circumstances, including if the product is unavailable, if there is an error in the pricing or description, if payment cannot be authorized, or if we have concerns about fraud or compliance with applicable law. If we cancel an order after payment has been taken, we will refund the full amount promptly.

Pricing and Payment

All prices displayed on orbinelle.shop are shown in the currency indicated at checkout. Prices may change without notice, but we will not apply a price change to orders already confirmed for dispatch.

You agree to provide accurate billing and payment information and to authorize us to charge the payment method you select. We do not store your full card number or security code; payment processing is handled by Shopify's integrated payment providers.

Taxes, duties, and shipping fees, where applicable, are calculated and displayed during checkout based on your delivery destination and the current tax or tariff rules. You are responsible for any import duties or taxes charged by your local customs authority when receiving goods.

Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, colors, and specifications are accurate. However, colors and appearances may vary depending on your screen or device. Product availability is subject to stock levels, and we may update inventory without prior notice.

Nothing in these terms excludes or limits any statutory rights you have as a consumer under applicable law in your country of residence.

Shipping and Delivery

Delivery times and shipping methods are outlined in our Shipping & Delivery policy. Estimated delivery dates are not guaranteed and may be affected by carrier delays, customs processing, or other circumstances beyond our reasonable control. If your order has not arrived within the expected timeframe, please contact us so we can investigate.

Returns and Refunds

Our returns and refund process is set out in our Returns & Refunds policy. You may have additional rights under consumer protection laws in your jurisdiction that cannot be excluded by these terms. If you have questions about a return, please refer to that policy or contact our support team.

Using Our Website

You agree to use orbinelle.shop only for lawful purposes. You must not attempt to interfere with the site's security, access areas you are not authorized to use, or misuse the platform in any way that could harm us, other customers, or the service.

All content on this website, including text, images, logos, and design, is owned by or licensed to SOUTHERN SPICES BURTON LIMITED and is protected by intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.

Privacy

We handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described there.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, policies, or legal requirements. The most current version will always be available on this page. Continued use of the website after changes are made constitutes acceptance of the revised terms.