FAQ

Welcome to the Orbinelle FAQ. We've compiled answers to the most common questions about our evening wear, sizing, shipping, and order policies to help you shop with confidence.

Browsing Our Collections

How do I find specific styles like sequin or bohemian dresses?

Orbinelle organizes its catalog into intuitive collections. For glamorous evening looks, browse our Evening Wear section, which includes sub-collections like Satin Slip, Halter Neck, and Tulle Ruffles. If you're looking for shorter party styles, check out Mini Dresses (including Sequin Sparkle). For relaxed, vacation-ready outfits, explore Maxi Dresses with options like Bohemian Floral or Lace Details. You can also shop curated selections via New Arrivals and Best Sellers.

What sizes do you carry?

Most Orbinelle dresses and sets are available in sizes ranging from XS to 3XL. Each product page includes detailed measurements for bust, waist, hips, and length specific to that style.

How do I choose the right size?

Always refer to the size guide on the specific product page, as fit varies by style. For example, our beaded mini dresses tend to have a fitted silhouette, while bohemian maxi dresses offer a relaxed empire-waist fit. If you're between sizes, we generally recommend sizing up for a more comfortable drape, especially for flowy styles.

What colors are available?

Color options vary by style. Popular shades across our collections include Champagne, Black, Burgundy, Sage Green, and Pink. Check the product page to see which colors are currently in stock for your chosen item.

How should I care for beaded or sequin dresses?

Due to delicate embellishments like beadwork and sequins, these pieces should be professionally spot cleaned or gently dry cleaned only. For lace or satin styles, hand wash in cold water or use a delicate cycle in a mesh laundry bag, then hang to dry. Always follow the care instructions on the individual product page.

Orders and Payment

What payment methods do you accept?

We accept all major credit cards and secure online payment options through our checkout system.

Can I modify or cancel my order after placing it?

Orders are processed within 1–3 business days. If you need to make changes, please contact us as soon as possible at prakasan@orbinelle.shop. We'll do our best to accommodate requests before your order ships, but modifications cannot be guaranteed once processing has begun.

Do you offer gift cards or discount codes?

Information about current promotions, discount codes, and gift card availability can be found on our homepage or in our email newsletters. Please check our site for the latest offers.

Shipping and Delivery

Where do you ship?

Orbinelle ships to customers in the United States and across Europe.

How long does shipping take?

After your order is confirmed, please allow 1–3 business days for processing. Once shipped, delivery typically takes 7–12 business days. Total estimated time from order to delivery is approximately 8–15 business days, depending on your location and carrier.

Will I receive tracking information?

Yes, you'll receive a shipping confirmation email with tracking details once your order has been dispatched. You can use this information to monitor your package's progress.

What should I do if my package is lost or damaged?

If your package arrives damaged, or if tracking shows it as delivered but you haven't received it, please contact us at prakasan@orbinelle.shop with your order number and photos (for damage claims). We'll work with you to resolve the issue.

Returns and Exchanges

What is your return policy?

We want you to love your Orbinelle purchase. If you're not completely satisfied, please review our full Returns & Refunds policy on our website for details on eligibility, timeframes, and how to initiate a return.

How do I start a return?

To begin a return, please email us at prakasan@orbinelle.shop with your order number and reason for return. Our team will provide instructions on how to send your item back.

Do you offer exchanges?

Exchanges for different sizes or colors are subject to stock availability. Please contact us to discuss exchange options before initiating a return.

Contact Us

How can I reach customer support?

For any questions about orders, sizing, or products, please email us at prakasan@orbinelle.shop. When contacting us about an order, please include your order number and the email address used at checkout to help us assist you faster.