Returns & Refunds

At Orbinelle, we want you to be completely satisfied with your purchase. This page outlines our policy for returns, refunds, and exchanges. Please read the following details carefully to understand your options based on your specific situation.

General Return Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns for items that show signs of wear, have been washed, or are missing original tags or packaging. You must obtain a Return Merchandise Authorization (RMA) from our customer support team before sending any items back. Without an RMA, your return may not be processed.

Wrong Item Received

If you received an item that is different from what you ordered, please contact us immediately. Send an email to prakasan@orbinelle.shop with your order number and a photo of the incorrect item and its packaging. We will verify the error and provide instructions on how to return the wrong item. Orbinelle covers the shipping costs for returns caused by our error.

Change of Mind

If you simply changed your mind about a purchase, you may return the item within 30 days of delivery, provided it meets the general return conditions listed above. You are responsible for the shipping costs associated with returning the item. Please ensure the package is tracked and insured, as we cannot guarantee refunds for lost return shipments.

Lost Package

If your package shows as delivered but you have not received it, or if tracking indicates it is lost in transit, please contact us. We will investigate the issue with the carrier. Depending on the outcome of the investigation, we may issue a replacement or a refund. Please allow up to 10 business days for this process to be completed.

Damaged Item

Upon receiving your order, please inspect the package and the contents. If the item arrived damaged, contact us within 48 hours of delivery. Provide your order number and clear photographs of the damaged item and the packaging. We will assess the damage and arrange for a replacement or refund. Shipping costs for returning damaged items are covered by Orbinelle.

Exchanges

We do not offer direct exchanges for size, color, or style at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product. This ensures you receive the correct item as quickly as possible.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take 1-3 business days for us to process the refund, and additional time may be required for your bank or credit card company to post the credit.

How to Start a Return

To initiate a return, please email prakasan@orbinelle.shop with your order number and the reason for the return. Our team will provide you with the necessary RMA number and shipping instructions. Do not send items back without these instructions.

Contact Us

Orbinelle
SOUTHERN SPICES BURTON LIMITED
2 GOODMAN STREET, BURTON-ON-TRENT, ENGLAND, DE14 2RB
United Kingdom
prakasan@orbinelle.shop
orbinelle.shop

We typically respond within 1–2 business days.